Compliance Review Information
The FSLSO Agent Compliance Review Program is a self-imposed regulatory measure. However, these
procedures are requested under the advisement of the FSLSO Board of Governors with recommendations
from the Florida Department of Financial Services.
The purpose of the review is to ensure there is compliance by the surplus lines agents relative to the
export of surplus lines insurance contracts, to provide educational assistance to surplus lines agents
where needed, and to measure the quality of service provided in the market place.
A letter of intent to review records, along with a list of items for the surplus lines agent to have
ready for the review, is provided in advance of scheduling the review. The review is designed to
verify information that the surplus lines agent is responsible for reporting to the Service Office,
as well as, other information required to be maintained in order to comply with the Surplus Lines Law.
In order for the compliance review analyst to perform their duties, a desk/table, chair, telephone,
as well as, power and a telephone outlet are necessary elements that the surplus lines agent being
reviewed must make available. If these elements cannot be made available, please inform the analyst
at the time the analyst calls to schedule/confirm the review date.
It is the surplus lines agents’ responsibility to make specific records available for the review. As
requested, but not limited to, the compliance review will include a review of the following items
made available by the surplus lines agents:
- Surplus lines agent’s license;
- Surplus lines agent’s or agency’s Accounts Payable Ledger relating to the “vendor” (all insurance
companies, agents, brokers, and MGA’s) that have been paid in the last 12 months.
- Access to policy records
- Access to copies of Quarterly Report Affidavits
Thus, the FSLSO may review all, but not limited to, the information filed with the office as part of
the reviewing procedures. All licensed surplus lines agents are subject to compliance reviews.
Upon completing the review, the surplus lines agent will receive a final report from the FSLSO in
which a response/corrective action to the variances noted in the report may be requested.