FSLSO Conducts Annual Customer Service Survey

FSLSO is currently conducting its annual customer satisfaction survey. This survey will close TODAY at 5:00 and customers that have not taken their survey are strongly encouraged to do so as it will greatly assist FSLSO as they prepare for their strategic planning for 2009.  This survey was sent out to five differing user groups including surplus lines agents, submission contacts, insurer contacts, accounting contacts, and IPC filers.* The survey should take no more than 15 to 20 minutes.

If you did not receive an email containing the survey, you should a) check your spam folder for the survey email or b) contact FSLSO via email at info@fslso.com

FSLSO thanks you for your assistance and time in completing this annual survey.

*Please note that if the surplus lines agent is also the submission and/or accounting contact, please only complete the surplus lines agent survey. If your office has separate staff handling these functions, each is encouraged to complete their own survey.

Keep Your Information Current: Please Inform FSLSO of Address Changes
FSLSO should be informed immediately if there is a change in physical/mailing address or other pertinent information so that all necessary reports and correspondence can be directed properly. You may email changes to byoung@fslso.com or complete the New Agent Membership Form. Please remember that you must also update your contact information in your reporting software.

Got Questions on Your Upcoming Compliance Review? Ask Us!
Many of you will be receiving your first compliance review this year and you are not quite sure what to expect. To ease your concerns we have compiled a list of frequently asked compliance review questions. Visit Agent Compliance Review FAQs or contact Felicia Meredith at 800-562-4496 ext. 105.

CAT Contact Information Due!

If you have any changes to your catastrophe contact information and have not submitted your updated information to FSLSO, please do so no later than June 30! As hurricane season is officially upon is, it is extremely important to get this information updated now as it is a valuable resource to FSLSO staffers who are sent into the field to assist policyholders following a major disaster.

Updating your CAT contact info couldn't be easier as all updates can be made electronically via SLIP. Should you need any assistance in completing your updates, please call 800-562-4496 x 1 to speak to an insurance analyst.

Insurer Updates

Insurer AM Best Rating changes:
April 1 - Aspen Specialty Insurance Company from A-u to A
May 6 - Associated Electric and Gas Insurance Services Limited from A to A-
May 19 - Noetic Specialty Insurance Company from A to A-
May 22 - Guilford Insurance Company from A- to A
May 22 - Burlington Insurance Company from A- to A

Insurers Quarterly and Annual Premium Filings Due June 30
Don’t forget! Foreign companies, your quarterly premium filings for the 1st quarter of 2009 are due June 30. Alien filers, your annual premium filings for 2008 are due June 30.

Insurer SLIP Tip
For those foreign insurers who wrote no business in Florida during the quarter and aliens who wrote no business in Florida for the year, you can now file your "No Business" through SLIP reports. If you need a login please email Marcia Rudd at mrudd@fslso.com