Operations Clerk/Receptionist

About Us

The Florida Surplus Lines Service Office is a leading innovator in designing modern surplus lines insurance reporting and compliance software, dedicated to delivering quality products and services. We pride ourselves on our collaborative culture, unwavering integrity, and commitment to excellence. Our reliability and forward-thinking approach enable us to maximize our impact and stay ahead in a rapidly evolving technological landscape.

Job Summary

POSITION TITLE | Operations Clerk/Receptionist

REPORTS TO | Deputy Director

PAY RANGE | $38,500 - $58,500

STATUS | Non-Exempt

This position assists the Florida Surplus Lines Service Office's Executive and Operational Services functional unit in the organization’s day–to-day operations that include general office administration, accounting, and involvement in operational and strategic projects. The Operations Clerk is responsible for performing administrative and clerical duties, ensuring smooth business operations. The Operations Clerk handles customer service, responds to customers' inquiries and concerns, and directs guests to appropriate departments. The Operations Clerk will also assist all areas of the organization such as Agent and Insurer Services, Financial Services, Public Information, SLAS Client Services, and Information Technology.

Primary Duties & Responsibilities

ADMINISTRATIVE & OPERATIONAL

• Manage the front office
  • Answer and transfer phone calls to staff
  • Greet visitors when they arrive
  • Route deliveries to appropriate staff
• Perform a variety of administrative functions and assists management and executive staff
• Assist in the successful completion of daily administrative and operational functions
  • Mail processing
  • Processing hand deposits
  • Assist with building maintenance requests
  • Assist with equipment inventory and removal of disposed items
  • Management of mailroom equipment and office supplies
  • Assist with administrative requests
• Organize and maintain records, filing systems, and inventories
• Assist with ordering and stocking staff amenities
• Assist with organizing and maintaining supplies in media room
• Assist with setup of equipment for new employees

ASSIST CROSS-FUNCTIONAL UNITS

Agent & Insurer Services

• Process new agent packets
• Process study manuals & maintain database

Financial Services

• Assist with annual equipment inventory and removal of disposed items
• Assist with Payables process
• Process hand deposits
• Maintain Vendor Database and forms

Other

• Perform other duties as assigned
• Contribute to organizational success by accomplishing related results as needed
• Perform unit/component testing, as required for system changes to technology products

Qualifications

Associates Degree preferred. Minimum of 2 years of operations or administrative office experience required. Valid drivers license required.

Skill/Qualifications

Must be proficient in Microsoft Office Suite products. Requires the ability to manage multiple projects at a time. Strong oral, written, and interpersonal communications skills. Customer service for dealing with stakeholders. Ability to remain calm in stressful situations. Attention to detail to ensure all tasks are completed to a high standard. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

Physical Requirements

• Prolonged periods of sitting/standing at a desk and working on a computer.
• Requires in-person workdays. Punctuality and consistent attendance during designated in-person workdays.
• Participation in face-to-face meetings, discussions, and collaborative sessions with colleagues, clients, or stakeholders as required.
• Must be able to lift and carry up to 15 pounds.

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