Florida Surplus Lines Service Office
Lead and Serve Through Innovative Solutions
The Florida Surplus Lines Service Office (FSLSO) is a not-for-profit entity created by statute and regulated by the Florida Department of Financial Services and the Florida Office of Insurance Regulation.
FSLSO is overseen by a nine-member Board of Governors, responsible for one of the largest surplus lines markets in the U.S. as measured by more than $6.5 billion in premium written by the industry in Florida in 2019.
Prior to the creation of the FSLSO, surplus lines business was monitored and regulated by the Florida Department of Insurance (now the Department of Financial Services). Back then, surplus lines agents were required to send a paper copy of all policies and endorsements to the Florida Department of Insurance, and on a quarterly basis, agents mailed a production ledger, sworn affidavit, and tax payment to the Department that corresponded with the policies written throughout the quarter.
Trying to navigate the complex nuances of the surplus lines marketplace while keeping up with regulatory and paper filing requirements proved cumbersome for agents. As a result, the Florida surplus lines community began advocating for a stamping office to act as a conduit for information and assistance between the Department of Insurance and the Florida surplus lines marketplace. This initiative was led by the determination and effort of FSLSO's founder and Chairman Emeritus, William "Dana" Roehrig.
This new office would monitor the surplus lines marketplace and facilitate compliance, but otherwise remain independent, with regulation remaining the responsibility of the state; bridging the gap between the regulatory needs of the Department of Insurance and the business needs of the Florida surplus lines industry.
After many years of advocating and negotiating by Mr. Roehrig and key members of the Florida Surplus Lines Association, a bill finally passed the legislature in the spring of 1997, officially creating the FSLSO under Florida Statute 626.921. The legislation, known as the Dana Roehrig Act, was signed into law in late 1997, and the Florida Surplus Lines Service Office was born.
Following the enactment of the new law, the first nine-member FSLSO Board of Governors was appointed, and Gary Pullen, who had previously overseen Consumer Affairs and the surplus lines market for the Florida Department of Insurance, was appointed as Executive Director of FSLSO. Gary, the Board, and a small staff of four worked tirelessly over the next several months to open the country's first paperless stamping office.
Vision of Innovation
In its quest to facilitate compliance, the FSLSO's responsibilities include monitoring the activities and compliance standards of licensed surplus lines agents conducting business in Florida, as well as eligible surplus lines insurers. The FSLSO also processes submissions from independently procured coverage filers (IPC), a service previously processed by the Department of Financial Services (DFS). To further facilitate compliance, the FSLSO created the Compliance Review and Premium Reconciliation programs. Through the Premium Reconciliation program, the FSLSO compares data submitted by surplus lines agents and IPC filers with the data submitted by surplus lines insurers to ensure that all taxes and revenues have been submitted under Florida Statutes. The Compliance Review program was created to verify agent compliance with the Florida surplus lines law, which includes a basic review of agent placement and filing practices and provides educational assistance to agents and staff.
Known as a leader in innovative solutions, the FSLSO is a visionary among stamping offices in the U.S. It pioneered the use of technology to eliminate costs with printing, mailing, storing, and inputting thousands of policies within the state. Its proprietary filing system is known as the Surplus Lines Automation Suite (SLAS) and has been adopted by 11 states across the nation to process more than one-third of U.S. surplus lines premium annually.
In 2018, the FSLSO celebrated its 20th year of service to the surplus lines community. The Service Office's success has hinged on putting customers at the forefront of everything the FSLSO does. The FSLSO is committed to continuing that service by facilitating compliance and using leading-edge technology in the next 20 years.
Plan of Operation
Florida Surplus Lines Service Office is a nonprofit association created by the 1997 Florida Legislature to protect consumers seeking insurance in the state of Florida, permit surplus lines insurance to be placed with approved surplus lines insurers, establish a self-regulating organization which will promote and permit access to surplus lines insurance in Florida, increase the number and types of insurance products available to consumers in Florida, provide a source of advice and counsel to consumers, surplus lines agents, insurers and government agencies relating to the operation of the surplus lines insurance market, and protect the revenues of the state of Florida.