Privacy and Security

About Privacy & Security

Thank you for visiting the Florida Surplus Lines Service Office (FSLSO) website. Your privacy is very important to us. We collect no personal information about you when you visit the FSLSO website, unless you affirmatively choose to make such information available to us.

At FSLSO, protecting the information entrusted to us is a responsibility we take seriously. We are committed to maintaining the highest standards of security, privacy, and compliance in all aspects of our operations.

Compliance with Industry Standards

FSLSO aligns its practices with recognized industry standards, such as the NIST Cybersecurity Framework, and regulatory requirements to ensure compliance and build trust. By following frameworks and guidelines widely adopted in the insurance and financial sectors, we strive to demonstrate transparency and accountability in our security and compliance posture.

Security Controls

To protect sensitive information, FSLSO implements a layered approach to security. This includes technical, administrative, and physical controls such as encryption, access management, monitoring, and ongoing risk assessments. These controls are designed to reduce exposure to threats while ensuring the continuity of our services.

Security Policies

We have established comprehensive security policies that guide how we manage and protect data. These policies are designed to safeguard the confidentiality, integrity, and availability of the information we collect and process on behalf of our stakeholders. They are regularly reviewed and updated to address emerging risks and evolving best practices.

Our dedication to security is an ongoing effort. Through proactive policies, adherence to industry standards, and the implementation of strong security controls, FSLSO works to provide confidence and peace of mind to the agents, insurers, and other stakeholders we serve.

Domain & IP Recognition

When you visit the FSLSO website, the web server automatically recognizes only the Internet domain and IP (internet protocol) address from which you accessed the site. This information does not result in the identification of your personal e-mail address or other personal information.

Types of Metrics Gathered

In addition, information is only gathered regarding the volume and timing of access to the site by collecting information on the date, time and pages you visited while at the site. This is done so that the content of the site can be improved and your personal information is not identified.

Submission of Personal Information

If you choose to share personal information, such as by subscribing to the FSLSO eNews, sending a message, or filling out an electronic form with personal information, the information will be saved for a designated period of time in order to comply with the state of Florida's archiving policies. However, information will not be disclosed to third parties or other government agencies, unless required by state or federal law. Please note that Florida's public records law requires that all information received in connection with state business be made available to anyone upon request, unless the information is subject to a specific statutory exemption.

Public Records

Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Questions

If you have other questions about this privacy policy, or have suggestions on how it may be improved, please feel free to e-mail or call 800.562.4496.