FAQs

A Transaction in Question, or TIQ, is a transaction that has been received by FSLSO but does not meet one or more of FSLSO’s business rules, has not yet been accepted, and possibly has not been invoiced. If you receive a confirmation number that begins with a “Q,” please make the necessary corrections to the transaction or contact FSLSO if you need assistance. 

There are two categories of TIQs: financial and non-financial. A financial TIQ is not invoiced or credited until corrected. There are two types of financial TIQs: Unbalanced Returned Premium (URP) and Unbalanced Returned Policy Fees (URF). FSLSO staff members cannot manually accept financial TIQs; the user can only correct and accept them.